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Looking for a challenge in one of the world’s largest airfreight logistics organisations?

At IAG Cargo, we’re in the business of moving things. From antibiotics and rhinoceroses to gold bullion, avocados, and everything in between, whatever people need, wherever they are, IAG Cargo is there to bring them the necessary and niche.

As the logistics and cargo brand of International Airlines Group, you’ll work across the globally recognised brands of Aer Lingus, British Airways, Iberia, Level and Vueling.

As well as helping to keep the world’s economies turning, we believe in building a great place for our colleagues to work. Our people are determined, curious, collaborative and take huge pride in everything they do.

The role:

Customer Service Executive Benelux

The Customer Service Executive Benelux role, based in Amsterdam, is reporting to the Cargo Customer Service Manager Benelux and Germany. You will be a part of highly professional team, running our day-to-day operations as well as support implementation of customer service strategies, plans and processes to develop and support business. You will engage work relation with Cargo Headquarters as well as our colleagues worldwide.

What you’ll do:

Ensure 100% compliance throughout area with all corporate and regulatory rules and regulations, monitor and manage local performance, assist in supplier management process

Develop strong and lasting working relationships with key service providersManage the flight, freighter and truck planning for BeNeLuxManage ULD stocks within the areaManage import and export irregularities, recovery process, including communication with customers Manage complaints and assist with claims process Coordinate with internal departments and various stakeholders

What you’ll bring to IAG Cargo:

We are looking for people who are naturally curious minded about the world of logistics and air cargo business. We are seeking individuals who are focused on getting the job done, open to new ideas and enjoy adopting a new approach to old problems. You’ll need to be collaborative and a true team player.

Your experience:

Must have the right to live and work full-time in the NetherlandsWilling to work a shift scheduleMust have experience in cargo customer service / operationsMust be PC literate, including MS Office applications, ability to learn new systemsHave excellent communication skillsHigh standard of English, written and spokenMust be able to pass a Criminal Record Check

What we offer:

Wherever you work within IAG Cargo, you’ll play a part in connecting people and countries and join a diverse and inclusive business that’s making a difference to the future of aviation.

Colleagues working for IAG Cargo:

Benefit from attractive and competitive rewards aligned to the local market and role.From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways and group airlines. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.Work with diverse colleagues in a business that truly values inclusion and diversity.Are valued for their ideas and opinions.Benefit from opportunities for development and progression.Are able to support communities across the world, and close to home.Work in an environment in which safety and wellbeing are paramount.

Equity, Diversity and Inclusion

Our recruitment procedures positively support our equity, diversity, and inclusion agenda.

All candidates are considered strictly on their merits in relation to the criteria for the role, treated fairly and consistently and have their individual needs responded to throughout the process.

Please advise us if you require any reasonable adjustments to take part in the recruitment process so we’re able to remove any barriers that may present themselves.

Click here to apply