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We are hiring for a Customer Service with fluent English and French to join our Export team and cover a maternity leave of 6 months. This position is located in Terrassa (Barcelona) and offers 3 days of remote work per week.

As an Export Customer Service Specialist, you will be focused on handling customers’ purchasing requests, developing strong relationships with our customers located in North Africa, and supporting the sales team for continuous market growth.

To be successful in this position, candidates must be customer-oriented, efficient and multi-tasking individual with excellent communication skills.

Key Responsibilities:

To process, monitor and follow up customers’ purchasing ordersTo ensure effective service and administrative support for the assigned customers (B2B)To provide delivery commitment to customers and follow up on order activity to alert customer and sales team in case of discrepanciesTo receive and process customer inquiries on standard pricing, lead-time, products, availability, through an efficient, prompt and friendly communication with the aim of maintaining excellent customer relationshipsTo establish key communication link between customer and internal departments (sales, logistics, finance, production) to keep all involved parties aware of customer activities.

Education, Experience and Skills:

Higher education with an administrative and/or commercial orientationPrevious experience in administration/customer service/logistics with experience in Export preferably handling African marketsWorking knowledge of MS Office packages. Knowledge of Oracle R12 is an assetStrong communication and administration skills, fast learner and a team playerFlexibility, ability to multi-task, to manage time and to adopt to changesUnderstanding and following the company values and principlesPro-active attitude (initiative to contact customers), ability to take a decision when necessaryFluent in French and English (company language). Arabic would be a plus

Job offer:

To be part of a multinational company and work with an international work environmentContract is temporary to cover a maternity leave of 6 monthsFlexible work schedule, from 7 – 9:30 to 16 – 18:30Presential onboarding process (1 month)Hybrid working model with 3 days per week of remote work per weekDaily shuttle bus from Plaza España (BCN) to our office located in Terrassa

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Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.

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