Join the Pearson VUE Certiport Financial Service team where we are dedicated to helping support clients and clients facing teams. If you are looking to work with a company that cares about its employees, including the importance of work-life balance, takes ownership of customer satisfaction, and cultivates an environment that integrates our Pearson values into everything we do – this is the place for you. 

The Customer Service Financial Control Administrator is a support point for our sales teams who depend on accurate processing of orders in our sales processes. As a  Customer Service Financial Control Administrator, you will focus on the processing and entry of orders, and answer questions for client facing teams with questions.   

This is mainly an internal stakeholder-facing role where our team members will connect with sales and support leaders to validate information entries and to collaborate on what information may yet be needed from clients.    We are looking for team members who are ready and able to deliver a first-class level of customer service to our internal customers through skills we will help sharpen and grow. 

Responsibilities:

Responding to stakeholder inquiries via chat and email: Answering questions, researching , gathering and providing information, and addressing/solving problems Processing orders: This includes validating purchase orders, entering credit card information, conducting credit checks, and mapping processes.  Data entry – including manual invoicing and credit memos.  Problem solving any accounting manager errors Communicating professionally: Maintaining a high level of professionalism and customer service etiquette in all interactions

 Education and Experience:

Minimum High School Diploma or equivalent     Customer service experience preferred Basic financial troubleshooting experience preferred

Key characteristics we are looking for:

Passion for customer service and find joy in helping others succeed.  Has a patient, positive, compassionate, and friendly demeanor. Thrive working with a team  Eagerness to learn and willing to adapt to situations as business needs change and demand for service grows. Proficient standard technology including Windows, Microsoft 360 OneDrive, Excel, Word, and other related applications. Conflict management skills; diplomatic and sees feedback as an opportunity for growth. Time management skills; can quickly and effectively adapt to changes. Ability to deal with ambiguity and overcome objections. Strong attention to detail.  Willing and able to work assigned shifts, flexible work arrangements and time off may be limited during specific times due to business demands. All overtime must be approved in advance.