Blackpool, England, United Kingdom
458 days ago
Customer Service Host

Company Description

Grosvenor Casino Blackpool

Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for.

Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones. If you want to build a career in casinos that’s fine with us; as the largest operator in the UK, we have lots of opportunity and structured development programmes.

At Grosvenor we are a 24/7 operation committed to safer gambling for our customers and building and inclusive, diverse and engaged team.

Job Description

WHATS IN IT FOR ME?

A chance to be part of a team striving towards providing the best serviceHourly pay and tips with OTE £24,500Flexible contracts Part time and Full time - to suit your life balance.50% of all Dining to your friends and family - to treat the loved ones.Regular Tips in every payTeam awards nights and staff outings - we work hard and play harder.Paid breaks / Holidays / Pension / OvertimeDiscounts on high street brandsStable rotas 3 weeks in advanceAn exciting work environment never with a dull momentInternal training and development programs which allows for an opportunity to progress within the company. Being the largest casino operator in the country there is always plenty of opportunities for career developmentMental Health and welfare support through AXAMental Health First Aiders in every siteAnnual Team STARS Awards event

WHAT DO I NEED?

Have a passion for providing an amazing customer service and experienceHave a great eye for detail - (it really matters)Be a fun-loving, social, team player (it’s you that makes the difference)Previous Casino experience preferred but not essential

WHAT WILL I BE DOING?

As a Customer Service Host you will be the face of our business, greeting and entertaining our customers in a way that makes them feel welcomed and cared for. Your passion for people will be applied to the role to create a memorable and entertaining experience. You will be a host in the true sense of the word, working hard to create a fun and engaging atmosphere exceeding our guest's expectations.

Welcome new and regular customers warmly in to the businessWork with our team to create a friendly atmosphere our guests will loveDeliver an exceptional quality experience across Reception, Electronic Gaming and Food & BeveragePromote and be an active part of all promotions across the Casino Ensure you proactively comply with all regulations, particularly for alcohol licensing conditions, food safety, safer gambling, anti-money laundering and the Gambling Act 2005Maintain the highest standards of cleanliness and safety

Due to the nature of the business all applicants must be 18+

Find out more @ https://careers.rank.com
 

QualificationsA Positive attitude and mind-setPrevious experience preferred working in a multifaceted roleFanatical about delivering an unrivalled customer experienceAbility to collaborate within the wider businessSound communication skillsComfortable with change and ability to embrace new ways of workingMust be able to work shifts at any time of the day, including weekends and bank holidays.Personal Functional licence required.  Paid for by the company.

Additional Information

Benefits:

Higher Premium Pay Rate (Midnight-8AM)Tips - Paid each pay day.Paid Breaks28 days paid holiday (Pro Rota)Company pension50% off food on shift50% off food Friends and Family discountFree on-site parkingLife insuranceEmployee Assistance programSick payMonthly RewardsAnnual STARS Awards celebrationStaff Social Fund / Events
Confirm your E-mail: Send Email