The Griff Network, located in Fallsington, PA is looking for a Full-Time Customer Service / Inside Sales Representative General Description : This role will act as a liaison, to provide excellent customer service, manage inside sales activities, and help our customers find the right solutions. This role requires a proactive individual with a passion for helping customers and contributing to the growth of our business. Responsibilities: • Handle inbound customer inquiries via phone, email, and chat in a professional and efficient manner. • Provide information about products, pricing, availability, and order status to customers. • Process orders and follow up on order status, ensuring timely delivery and customer satisfaction. • Assist with inside sales activities, including lead generation, quotes, and order processing. • Build and maintain strong customer relationships to drive repeat business and customer loyalty. • Collaborate with internal departments (sales, production, logistics) to address customer needs and resolve issues. • Maintain accurate records of customer interactions, orders, and communications in the ERP system. • Monitor customer accounts and suggest new products or services based on customer needs. • Respond to customer complaints and issues promptly, ensuring positive resolutions. • Manage product returns, exchanges, and warranty claims as required. • Assist in preparing reports and analyzing sales trends to support business decisions. Competency of Position Requirements: • Previous experience in customer service, inside sales, or a related role; experience in a fast-paced, high-growth manufacturing environment preferred but not required. • Familiarity with ERP systems (Enterprise Resource Planning) and experience with Microsoft Office Suite (Excel, Word, Outlook) and Google Suite. • Strong communication skills, both written and verbal. • Excellent organizational skills and attention to detail. • Ability to multitask and prioritize in a fast-paced environment. • Problem-solving skills with a customer-centric mindset. • Team-oriented with a collaborative approach to work. • Ability to work independently and take initiative to resolve issues and support the sales team. Job Qualifications: + Must have 3 to 5 years experience in   a customer service field + High School diploma or equivalent required  + Business to Business work experience is preferred Powered by JazzHR