Position Highlights:Position: Customer Service LeadLocation: Elmhurst Hospital with potential to float to other locationsFull TimeHours: 8am to 5pm M-FWhat you will need:Required Education and/or Experience:High school diploma or GEDMinimum one year of work experience in a communications contact center position  at EEHealthAptitude for organization, people and non-routine situationsAbility to move across multiple computer environment and effectively adapt customer service skillsAbility to conduct internet searches, access and retrieve knowledge/information Must be able to lead a work force with a varied skill levelPossess a relatively high level of customer service skills in order to interact effectively with others in situations requiring sensitivity & tactPossess good grammar and spelling skills in order to effectively take caller messages and on occasion effectively communicate with clients in web chat areas Preferred Education and/or Experience:Knowledge of hospital operation and departmentsGeneral Summary:Serves as a back up to the Supervisor for all matters related to the day-to-day management of Customer Service Specialists.  Leads and organizes the work activities of the department staff during shifts when a Supervisor may not be present.  Acts as the central point of contact for other departments when the Supervisor is not available.  Serves as a backup to the Customer Service Specialist job queues when call volumes require.  Ensures that department standards of excellence are adhered to by the staff.Benefits:Career Pathways to Promote Professional Growth and DevelopmentVarious Medical, Dental, and Vision optionsTuition ReimbursementFree Parking at designated locationsWellness Program Savings PlanHealth Savings Account OptionsRetirement Options with Company MatchPaid Time Off and Holiday PayCommunity Involvement Opportunities