Overview JOB SUMMARY: Monitors and ensures success of daily outbound distribution for liquid products and freight assignments. Coordinates and communicates shipments with external freight and logistics companies. Responsibilities ESSENTIAL FUNCTIONS: + Schedules all appointments pertaining to liquid products outbound distribution for freight coordinators, carriers and customer DCs. Responsible for the shipping schedule of outbound distribution of liquid products. + Developing and implementing schedules for outbound shipments, considering factors like delivery deadlines, capacity, and cost. + Communicates with internal teams, external partners, and customers regarding shipment status, potential issues, and solutions + Monitors outbound logistics with freight coordinators, carriers and customer DCs. Is responsible for the success of outbound logistics regarding day-to-day operations and freight assignments to specific carriers or brokers. + Maintains and develops constructive and cooperative working relationships with associated freight carriers, brokers and dispatchers as well as receiving departments within customer DCs. + Tracking key performance indicators (KPIs), analyzing data to identify areas for improvement, and generating reports on logistics performance. + Records shipment data for GSF arranged carriers/brokers including appointment status (missed, delayed, on-time), and/or shipping errors. + Provides support to Customer Service Representatives. + Performs other related and assigned duties as necessary. Qualifications MINIMUM QUALIFICATIONS: Education and experience equivalent to: Education/Certification: High school diploma or equivalent Experience: 0 – 2 years of relevant work experience in customer service, or logistics environment Knowledge, Skills and Abilities: Knowledge of (B/basic; J/journey; E/expert): + Proficiency in MS Excel, PowerPoint, and Word. (B)• Experience with D365. (B)• Ability to work in a fast-paced environment and meet demanding deadlines.(J)• Superior follow-through skills.(J)• Precise attention to detail.(J)• Outstanding organizational skills.(J)• Eagerness to learn and adapt willingness to ask questions.(J)• Verbal and written communication skills (J) Skill and ability to: + Communicate and coordinate effectively with internal and external customers + Resolve customer complaints effectively and efficiently + Work independently + Work effectively in a general business environment, with a focus on high levels of quality and customer service LEADERSHIP/MANAGEMENT RESPONSIBILITY + Not applicable PERFORMANCE CATEGORIES + Productivity/quality standards: (accuracy, timeliness, thoroughness) + Productivity/quality standards: (customer service/satisfaction and responsiveness) + Attendance and punctuality + Professional attitude and demeanor + Customer and vendor relations + Teamwork within the department and across departments + Project/assignment standards LocationUS-GA-Conyers Job ID 2025-21768