Customer Service Manager (71805-4)
Interplace, Inc
1. Manage, oversee and supervise the business of Trans Loading Operation group
2. Create and maintain SOP and train employees. Develop standard problem solving procedure.
3. Arrange the shipments as requested by customers in the manner that contribute company’s sales,
Profitability and maintain the quality of service.
4. Troubleshoot on customer’s claims and complains, incidents and work with related parties (customers,
vendors, insurance companies and ATS group offices) to close the case.
5. Make a proposal, service quote for business related to Trans Loading, Land Transportation and submit to
Clients and ATS Group offices.
6. Understand AIOS (including other work related system company uses) and maintain the master information
And modify, correct, delete as company authorized system power user.
7. Draw up budget of Trans Loading Operation group and monitor, analyze the results.
8. Propose to immediate superior or company’s internal groups for the purpose of company’s increasing sales
and profitability. Conduct customer satisfaction survey.
9. Negotiate and complete contracts/agreements with vendors for business related to the transportation, customs
Formalities on services for both domestically and internationally. Make sure to understand the condition and
Terms including their liabilities before use them.
10. Have a quarterly meeting with contracted container draymen, local delivery truckers, FTL & LTL carriers to
Review the contract and to update domestic land transportation business trend.
11. Updating himself/herself about the various rules, policies and programs of company’s business related
and train company’s employees if required.
12. Evaluate employees’ performance. Maintain employees’ work schedule including work assignments, job
Rotation, training, paid time off, cover for absenteeism, and over time scheduling.
13. Perform for special projects, other duties including business trip, visits clients when instructed by
Managements.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skills, and/or abilities required.
Education: High School Diploma or GED
Required Experience: Over 10 years of experience of international freight forwarding
2. Create and maintain SOP and train employees. Develop standard problem solving procedure.
3. Arrange the shipments as requested by customers in the manner that contribute company’s sales,
Profitability and maintain the quality of service.
4. Troubleshoot on customer’s claims and complains, incidents and work with related parties (customers,
vendors, insurance companies and ATS group offices) to close the case.
5. Make a proposal, service quote for business related to Trans Loading, Land Transportation and submit to
Clients and ATS Group offices.
6. Understand AIOS (including other work related system company uses) and maintain the master information
And modify, correct, delete as company authorized system power user.
7. Draw up budget of Trans Loading Operation group and monitor, analyze the results.
8. Propose to immediate superior or company’s internal groups for the purpose of company’s increasing sales
and profitability. Conduct customer satisfaction survey.
9. Negotiate and complete contracts/agreements with vendors for business related to the transportation, customs
Formalities on services for both domestically and internationally. Make sure to understand the condition and
Terms including their liabilities before use them.
10. Have a quarterly meeting with contracted container draymen, local delivery truckers, FTL & LTL carriers to
Review the contract and to update domestic land transportation business trend.
11. Updating himself/herself about the various rules, policies and programs of company’s business related
and train company’s employees if required.
12. Evaluate employees’ performance. Maintain employees’ work schedule including work assignments, job
Rotation, training, paid time off, cover for absenteeism, and over time scheduling.
13. Perform for special projects, other duties including business trip, visits clients when instructed by
Managements.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skills, and/or abilities required.
Education: High School Diploma or GED
Required Experience: Over 10 years of experience of international freight forwarding
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