Improving customer service experience, creating engaged customers, and facilitating organic growth.Taking ownership of customers' issues and following problems through to resolution.Monitoring and analyzing customer service performance metrics and identifying areas for improvement.Collaborating with other departments to enhance the overall customer experience.Developing service procedures, policies, and standards.

Requirements:

Proven experience as a customer service manager, or in a similar role.Strong leadership and team management skills.Excellent communication and interpersonal skills.Ability to handle stressful situations and resolve conflicts.Proficiency in customer service software and tools.Analytical and problem-solving abilities.