SUMMARY

The Customer Service Manager duties include but are not limited to providing genuine customer service, supervising and managing the front-end team, direct and coordinate effective training, enforce front end policies and procedures (including safe and cash accountability), labor control and working in a safe manner. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Delivers superior guest service and ensure absolute customer satisfactionLead and motivate front end staff to ensure they are giving the best customer service possibleLearns and uses the GUEST programGreet Customers. Be sincereUse a smile. Project a friendly mannerEngage the customer in casual conversationShow respect toward customer’s purchasesThank themMaintains cleanliness on the front end including check lanes, service desk, carts and cart vestibule areaUnderstands all aspects of the cashier position including produce identificationResponsible for company assets including safe funds, bank deposits, and cash accountabilityMonitors front end transactions to ensure proper handling of product  Is accountable for services handled at the service desk             Answers incoming calls using proper phone etiquetteWorks closely with all departments, communicates customer feedback Develops and implements weekly schedule for the front end using weekly store projections                           Monitors front end coverage and makes adjustments for customer volume                          Enforces company audit policy                        Interviews and hiresTrains and coaches frontend team as needed                              Recommends Associates for advancement or special recognition                           Controls and monitors cashier and bookkeeping over/shorts                   Is attentive to Bottom of the Cart                     Works towards achieving company items per minute standards                               Review labor and bookkeeping reports and take appropriate action                       Review refund logs for proper authorization and balancing                      Ensures compliance with Government Regulations regarding link card, WIC, weights and measures, Health Department regulations and purchase of tobacco, liquor and lottery products                Control store expenses through proper ordering of front end supplies, merchandising, care and maintenance of front end equipment.                          Ensures compliance to Western Union Anti-Money Laundering act by monitoring and reporting suspicious activityFollows all store and department policies and proceduresFollows safety policies and procedures; is a safety role modelOther duties as assigned by supervisor 

KEY ATTRIBUTES

Customer service skillsGenuineLeadership skillsHonesty/IntegrityMoney handling skillsHigh Energy LevelAbility to multi-task                                                                                                                                      

SUPERVISORY RESPONSIBILITIES

Directly supervises a varied number of Associates in the Front End. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.Responsibilities include interviewing, hiring, and training Associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining Associates; addressing

complaints and resolving problems.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED);One to three months related experience and/or training;Or equivalent combination of education and experience. 

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports, business correspondence and procedural manuals. Speak effectively before groups of customers or Associates of organization. 

 MATHEMATICAL SKILLS

Basic math concepts (addition, subtraction, division, multiplication), percentages and sales per associate hour 

CERTIFICATIONS, LICENSES, REGISTRATIONS

There are no required certifications, licenses, or registrations. 

RECOMMENDED EQUIPMENT

Slip resistant shoes with closed toe and heelLadderStepladderUniform per store policy

PHYSICAL DEMANDS 

Regularly (Over 2/3 of the time)

StandWalkUse hands to finger, handle, or feelReach with hands and armsStoopKneelCrouchCommunicate with associates and customersLift and/or move up to 15 pounds

Frequently (Between 1/3 to 2/3 of the time)

Overhead liftingClimbBalanceLift and/or move up to 25 pounds           

Occasionally (Less than 1/3 of the time)

SitCrawlSmellLift and/or move up to 50 pounds

Vision

CloseDistancePeripheralDepth perceptionAbility to adjust focusAbility to distinguish colors 

WORK ENVIRONMENT 

Occasionally

Risk of electrical shockOutdoor weather conditions from exterior doorsChemicals while cleaning

Noise Level

Moderate 

PAY RANGE (depends on industry experience)

       $23 to $29/hour

BENEFITS (eligibility based on full-time/part-time status)

Medical, Dental, and Vision Insurance Flexible Spending Accounts (Medical and Dependent Care)Life InsuranceVoluntary BenefitsPaid Time Off Retirement PlansEmployee Assistance Program

 

**Niemann Foods Management retains the discretion to add to or change the position requirements at any time.                                                     

**Position requirements may vary by store location