Adecco is assisting a local client in North Clarendon hiring **a Customer Service Manager. This is a temp-to-hire/direct hire position.** **Benefits:** + Medical, dental, vision, and 401(k) options + Weekly pay and paid holidays + Generous referral bonuses **Responsibilities:** + Responsible for training and supervising the shipping and receiving departments. + Performs customer service activities; provides delivery dates and updates on parts. + Creates POs for incoming orders. + Ensures production schedule in each area of the plant is prioritized according to customer needs and all shifts are aligned. + Leads team in ensuring priority jobs are expedited through the process. + Resolves shipping and receiving errors. + Responds to identified customer issues and requests for special handling, services, quotes, and inquiries. + Responsible for review of customer purchase orders with respect to pricing, etc. + Coordinates and expedites outside processing to meet customers' delivery requirements. + Coordinates commitments made to customers to ensure timely deliveries, working closely with the Production team. + Recommends changes that will improve the accuracy of projected delivery of parts. + Interfaces closely with division Metallurgist, Sales, and Quality Manager during the quotation process regarding facilities and capabilities. + Assists the General Manager in obtaining settlements of customer claims and assists the Quality Manager in coordinating reworks. + Implements Continuous Improvement ideas with the team resulting in higher efficiency, better quality, and improved safety. + Must work in a manner consistent with the EMS. + May have access to proprietary and third-party information necessary to the business and as such will perform duties in an ethical and professional manner. + Performs other duties as dictated by position or required by the General Manager. + Must have the ability to report for work on time, follow directions, interact effectively with co-workers, understand and follow rules and procedures, and accept constructive criticism. **Requirements:** + This position must satisfy ITAR compliance requirements; therefore candidates must be U.S. Citizens or Permanent Resident Card Holders. + Bachelor of Science Degree or High school diploma with equivalent work experience. + Capable of reading and interpreting blueprints. + Must have a minimum of 5 years of Supervisory experience. + Preferred to have a minimum of 2 years of Production Control/Planning experience. + Must have a minimum of 2 years of Customer Service experience. + Must be capable of providing customers with accurate prices of work to be performed, by reviewing blueprints and estimating time required to fixture and process parts. + Language Skills: Must be able to communicate effectively orally and in writing. + Requires effective communication skills for interfacing with top management levels, shop supervision, and customers. + Preferred to have Aerospace experience and be familiar with the various specifications and regulations. + Requires ability to instill confidence in customers through an understanding of needs and maintain a high level of credibility. + Must be tactful, diplomatic, and patient when handling customer complaints. + Knowledge of computer applications is required. Must have ERP/MRP experience along with strong working knowledge of Excel and comfortable using Power BI. + Must have the ability to report for work on time, follow directions, interact effectively with co-workers, understand and follow rules and procedures, and accept constructive criticism. + Must demonstrate the ability to read, write, and communicate in the English language. + May have access to compensation information of other employees or applicants in this role and as such cannot disclose the pay of other employees or applicants to other individuals. + Strongly preferred to have formal Lean training and experience utilizing multiple Lean tools. **If you are interested in this position, please apply with an updated resume or call Deb Biathrow @ 802-417-4262.** **Pay Details:** $70k-$90k DOE **Pay Details:** $70,000.00 to $90,000.00 per year Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance