Job Description We are looking for a motivated and experienced Customer Service Team Lead to manage and guide our customer service and operations team. The ideal candidate will have a strong background in freight forwarding, exceptional leadership skills, and a proven ability to ensure seamless shipment handling. This role focuses on managing customer relationships, overseeing airfreight and oceanfreight operations, and driving team performance and process improvements.

Responsibilities include:
Procurement & Coordination: Source optimal shipping options based on rates, transit times, and customer needs. Develop tailored solutions to maximize efficiency, including transshipments. Team Leadership: Mentor and lead the customer service team, fostering collaboration and high performance. Customer Relationship Management: Build strong client relationships, addressing inquiries and ensuring satisfaction. Operational Coordination: Work closely with sales and logistics teams to ensure seamless shipment handling and on-time delivery. Process Improvement: Identify and implement strategies to enhance service quality and efficiency. Training & Development: Provide training on freight procedures, customer service, and industry standards. Reporting & Analysis: Track team performance and operational metrics, preparing actionable reports for senior management. Key requirements:
Minimum of 5 years of experience in freight forwarding, master the skills and excellent experience in freight operation. Strong knowledge of freight regulations, tariffs, and shipping procedures. Excellent communication and interpersonal skills, with the ability to build rapport with clients and team members. Proven leadership and team management experience. Jeralyn Chong (EA Reg no: R21100780)
Faststream Recruitment Pte Ltd, EA Licence no: 09C3403