Customer Service Manager - Hotel101 Davao

Job Description

Handle, resolve & track escalated guest concerns Present weekly needs analysis with action plan and recommendations Coaching/Training needs analysis and Action Planning/Recommendation Module Creation Conduct customer service workshops and presentations Facilitate new hire certification New hire monitoring Prepare new hire performance rating report Set Audit activities per department Monitor and measure guest satisfaction Notwithstanding the aforementioned list of duties and responsibilities, the Company may assign the job holder from time-to-time other duties and task that may be deemed necessary and urgent

Qualifications

Graduate of Hotel and Restaurant Management or any related course With at least 2 years of experience at the same role in the same environment or any relevant experience