Founded in 2014, Linjer is a luxury jewelry and accessories company with a goal of making it easier for people to invest in long-lasting, quality products. Over the past few years, we have grown massively from a small Hong Kong based startup to a global team, and are entering the next phase of our explosive growth this year.  We are seeking a Customer Service Manager (E-Commerce) to help us deliver excellent, high-touch service to our customers by overseeing quality assurance across our growing team, training new team members, being a point of escalation for complex tickets, overseeing the establishment of new processes, and handling tickets. This is a full-time role based in Hong Kong. What You’ll Do + Learn all of our customer care processes inside and out  + Conduct quality assurance for team members to support development and growth + Onboarding new team members + Handle and manage tickets via email/other platforms - especially escalated tickets + Manage our content database and documentation + Analyze trends in customer issues to highlight important themes in customer feedback to reduce the number of inbound inquiries + Interact with our fulfillment warehouse to ensure timely and efficient delivery of orders + Frequent reporting to monitor the performance of the team and plan resources Who You Are + You have excellent written English + You have excellent judgement + You're very organized and a great communicator + You’re thorough and detail-oriented + You love to help people + You're coachable and dedicated to continuous personal improvement + You’re tech literate and can learn new software with ease + You’re passionate about our brand and about what we do Even better: + Fluency in other languages We are not able to sponsor visas for this position.   What You Can Expect + Responsibilities from Day 1. Be the owner of your own learning curve. The possibilities are limitless and depend on you + Work in a very dynamic environment and be part of an international team + Personal development opportunities with the CEO  Powered by JazzHR