329671Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. As you join our legacy as a global leader in private aviation, you’ll have opportunities to try new fields, expand your skills and knowledge, stretch your abilities, and build your career. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to support you and your family members – now and in the future, beginning day one. Your success is our success.Duties and Responsibilities

The Customer Service Manager duties and responsibilities include, but are not limited to:

· Comply with and maintain an understanding of the Textron manuals suite and the procedures contained within it;

· Ensure the policies, procedures and instructions published by the Company are adhered to;

· Hold safety as a core value and contribute to the achievement of a zero harm and incident/injury free environment through active participation in all safety programs relevant to the position;

· Report all safety related matters in accordance with the Safety Management System (SMS) and make appropriate recommendations to improve safety;

· Develop and maintain a deep understanding of customer expectations and ensure those are met;

· Assist customers induct their aircraft into engineering facilities;

· Work closely with all departments to stay informed about maintenance progress and provide regular updates to the customer;

· Seek approvals for additional work scope items as necessary;

· Assist in the final delivery of aircraft following maintenance;

· Review invoicing to ensure accuracy and additional items are captured;

· Conduct regular customer surveys, understand the feedback and make improvements; and

Duties and Responsibilities

The Customer Service Manager duties and responsibilities include, but are not limited to:

· Comply with and maintain an understanding of the Textron manuals suite and the procedures contained within it;

· Ensure the policies, procedures and instructions published by the Company are adhered to;

· Hold safety as a core value and contribute to the achievement of a zero harm and incident/injury free environment through active participation in all safety programs relevant to the position;

· Report all safety related matters in accordance with the Safety Management System (SMS) and make appropriate recommendations to improve safety;

· Develop and maintain a deep understanding of customer expectations and ensure those are met;

· Assist customers induct their aircraft into engineering facilities;

· Work closely with all departments to stay informed about maintenance progress and provide regular updates to the customer;

· Seek approvals for additional work scope items as necessary;

· Assist in the final delivery of aircraft following maintenance;

· Review invoicing to ensure accuracy and additional items are captured;

· Conduct regular customer surveys, understand the feedback and make improvements; and

Qualifications

The candidate appointed as Customer Service Manager shall have:

· Exceptional customer service skills and understand how to deliver feedback;

· Minimum 5 years experience in a similar role;

· Excellent time management skills, proven ability to work under pressure, both independently and as part of a team, to deliver within tight and competing deadlines;

· Experience with reviewing work scopes and customer invoices;

· Strong written, verbal and communication skills;

· Advanced knowledge of Microsoft Office programs.