Are you E.P.I.C?! Do you display Empathy, Passion, Integrity, and Commitment? If YES, join us at HSS, where we are passionate about healthcare and provide seamless services to our clients and colleagues. 🚀 About the Position We are seeking a Customer Service Manager - Sleep Services to lead our Care Coordination team in providing exceptional CPAP and BiPAP related services. This role ensures operational efficiency, regulatory compliance, and superior patient care. The Sleep Services Manager will oversee staff supervision, workflow optimization, insurance verification, and client relationships. + Supervise and support the CPAP Care Coordination team, ensuring adherence to company policies and industry regulations. + Develop and implement processes to improve efficiency, patient satisfaction, and compliance. + Collaborate with internal departments to streamline order fulfillment, logistics, and billing operations. + Serve as the primary point of contact for physician offices, long-term care facilities, and hospitals regarding CPAP services. + Oversee the verification of insurance benefits and ensure compliance with Medicare, Medicaid, and third-party payers. + Train and mentor staff on best practices, system usage, and industry updates. + Monitor key performance indicators (KPIs) and implement corrective actions as needed. + Ensure timely and accurate order processing, including reviewing prescriptions and insurance criteria. + Address escalated patient and referral source concerns, providing resolutions that align with company policies. + Maintain knowledge of CPAP equipment, troubleshooting techniques, and patient education strategies. + Coordinate the scheduling and delivery of CPAP equipment with patients, caregivers, and facility representatives. 🌟 What We’re Looking For + Strong leadership and team management skills + Experience in durable medical equipment (DME), healthcare management, or a related field + Proficiency in Microsoft Office and EMR systems + Exceptional problem-solving, organizational, and communication skills + Knowledge of Medicare, Medicaid, and third-party payer guidelines 🎓 Qualifications for Success + Bachelor’s degree in Healthcare Administration, Business Management, or a related field + 2-5 years of experience in DME, healthcare management, or a similar field preferred + Prior supervisory experience required + Experience with medical billing and insurance verification preferred ✔️ Benefits + Health, Dental, and Vision Insurance + Short-Term Disability and Long-Term Disability options + 401K with company contribution + PTO, Vacation, and Paid Holidays 💸 Compensation + $24.00 - $28.00 per hour, dependent on experience 🏣 Location + Wheatfield, NY 📅 Schedule + Monday - Friday, 8:30 AM - 5:00 PM 📢 Ready to make an impact? Apply today and be part of a team dedicated to patient care and operational excellence!