The Customer Solutions Officer role (Service Analyst 1) in CBPS is an entry-level position servicing off-shore clients of Citi . The overall objective of this role is to provides world class service excellence to Citi global clients by offering a remarkable phone and digital banking experience. They handle customer service-related concerns of Citi clients that may involve general service inquiries, billing and disputes, credit, collections, retentions, mortgage, fraud, telesales, rewards inquiries and fulfillment. The role also ensures customer inbound and outbound telephone inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards. They Identify and fulfill clients’ necessities by providing an exceptional customer experience
Qualifications:
International BPO voice experience is a plus
College Graduate of any 4 year course
Fresh Graduates without prior work experience
Undergraduates need to have 6 months BPO international voice experience
Above average English communication skills and comfortable speaking with other nationalities
Amenable working on shifting schedule, holidays & weekends (fixed 5-day work week)
Amenable to working in Bonifacio Global City, Taguig
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.BENEFITS OF WORKING IN CITI:
We offer a competitive salary package of 26-33K and other great benefits including:
HMO Health Insurance from day 1 for you and your unlimited qualified dependents
Life Insurance from day 1
Tuition Fee Reimbursement
Retirement Plan
Staff Loan
Bereavement Assistance
Total of 35 leaves credits in a year
CAREER GROWTH:
Citi Philippines continues to grow and has unveiled its newest Citi Headquarters in BGC called the Citi Plaza
Be part of our fast-growing teams of Customer Solutions Officers
Internal movement career opportunities within Citi
CBPS may assign candidates to different businesses based on candidate profiles, available openings & business needs
*BY APPLYING TO THIS JOB POSTING, I HEREBY AUTHORIZE CITI, ITS AUTHORIZED THIRD PARTIES, AND ITS/THEIR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS AND THIRD PARTY SERVICE PROVIDERS TO HOLD, USE AND OTHERWISE PROCESS MY DATA IN CONNECTION WITH MY JOB APPLICATION
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Job Family Group:
Customer Service-------------------------------------------------
Job Family:
Service------------------------------------------------------
Time Type:
Full time------------------------------------------------------
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