Great that you're thinking about a career with BSI!

Responsibilities & Accountabilities

Help and support clients & company to prepare assessment deliveryEstablish long-term relationship with customer to answer clients’ queries and solve problems pre and after assessmentDeal with customer complaints, continuously improve customer satisfaction in order to maintain the customer retentionCommunicate & coordinate between assessors & clients to make sure all assessments delivered smoothlyControl the assessors’ logistics costManage client overdue & help identify and control risk of client attritionSign supplementary agreement with clients for any changes and identify or generate new opportunitiesMaintain client data SAP/PG & manage document to make sure information accuracyCo work with customer service admin to jointly achieve business objectivesOther jobs assigned by CRM supervisor & Head of CRM

Person Specification

2+ years experiences in customer services field, experiences in certification industry is preferredStrong team player.Good at planning and coordinating.Basic report compilation & computer operation abilityGood communication & persuasion skills.General English level.Organised & flexible; multi-tasked and highly efficient.Proactive, passion & commitment to work.Professional and ethical.Customer focused – credible with internal/external customers.

Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.