Our innovative Australian mortgage company is on the lookout for a dynamic and ambitious individual to join our team. By joining our ranks, you'll play a crucial role in safeguarding our organization, driving growth, and making a tangible difference in the lives of our clients.

As we continue to conquer new frontiers in the financial services industry, we need a dedicated and passionate problem-solver to help us maintain our position as a leading mortgage provider. If you're up for the challenge, buckle up and get ready for an unforgettable adventure!

Responsibilities and Tasks:

Respond to customer inquiries via email, fax, and phone Handle internal and external customer calls, making outbound calls as needed Address Mortgage Manager inquiries and disputes, providing timely and accurate responses Escalate issues to the right department when necessary Communicate with team members to ensure understanding of updates and initiatives Delegate tasks to team members, ensuring correct procedure and resolution Manage ad-hoc activities as needed