Customer Service Officer - DMEA

Job Description

You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU. 

In this role, you will:

Inbound Management:

• Work closely with relevant stakeholder to ensure deliveries take place on time.

• Tracking of shipments, arranging transportation, and updating relevant parties

• Ensure documentation are in place before shipment is submitted to customs.  

• Monitor status of all outstanding (GIT) orders and follow up as necessary.

• Coordinate with KN agents/ Kenya Distributors for a smooth process of every import process.

Monitor and coordinate import processing for our internal customers as well as external.

• Ensure all documentation meets imports compliance regulations.

• Arrange details of shipments with forwarders, carriers as necessary for exports.

• Weekly reporting to the relevant stakeholder report to ensure information remains current.

• Provide timely and accurate information to incoming requests from internal stakeholders.

• Coordinate with Customer Service, Warehousing, etc to ensure the smooth handling of inbound orders.

• Shows personal initiative, is flexible and pragmatic, and able to portray and promote a positive image of the company’s vision, mission, and values.

• Works well within a team environment.

Supplying clearing instructions with Customs tariffed invoice to forwarders.Checking documentation against purchase orders, i.e., pricing, part numbers, etc. TH according to the TH library.Following up with suppliers regarding back-orders and shortages

• File management (Filing)

• Attend to any queries from parties involved in effecting the freight movement

• Explain to the internal stakeholders, benefits, and implications of the various INCOTERMS

• Monitor documentation flow through internal departments; carriers; port authorities.

customs and depots and take appropriate action to ensure that all document requirements, deadlines, and priority specifications are adhered to.

Cost Control:

Raising of service PO for additional cost if applicable.

•    Getting quotes from forwarders and checking pricing on forwarders' invoices

•     Monitoring freight percentages on all shipments

•     Checking invoices against purchase orders and processing costings on SAP

Making sure that all cost is in accordance with what has been quoted for clients.

Independence:

Carries out work activities independently, with a clear understanding of the desired direction and priorities based on the organization's vision and strategy.

•     Maintains good internal communications and contact with local and international colleagues.

Ensure effective communication and information flow within the following stakeholder in the business. (Supply chain /Marketing/Finance/Warehouse/Clearing Agent/Suppliers/Planning/Procurement

About Us

Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.

At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth and impact. We’re founded on more than 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark.

Led by Purpose. Driven by You.

About You

You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring.  You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.
You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you’ll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.

In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center. To succeed in this role, you will need the following qualifications:

Required Competencies Specific Knowledge, Skills & Tools:

Knowledge of Customs and Excise requirements for movement of goods. Good analytical skill sets.Excellent interpersonal, written, and oral communication skills with ability to assist with problem solving and delivering on expectations.Customer service oriented, must be able to handle a demanding customer environment good verbal and written English communication skills Work accurately, and high attention to detail.Proficient in Microsoft Office with at least intermediate Excel skillsConfident communicator capable of dealing with staff at all levels Ability to work under pressure and meet deadlines.Ability to multitask and prioritise Good interpersonal skills.

Qualifications:

Certification in Customs Clearing & Forwarding. Logistics Diploma will be an advantage. At least intermediate excel level.Working experience of 4 – 5 years in Operations through Import activities for Medium / Large business.Working knowledge of SAP.Sound knowledge of shipping documents & procedures required.

Total Benefits

Here are just a few of the benefits you’d enjoy working in this role for Kimberly-Clark. For a complete overview, see www.mykcbenefits.com.
 

To Be Considered

Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.

In the meantime, please check out the careers website.

And finally, the fine print….

For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world.  We actively seek to build a workforce that reflects the experiences of our consumers.  When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, and DMV check.

This role is available for local candidates already authorized to work in the role’s country only. Kimberly-Clark will not provide relocation support for this role.

Primary LocationNairobi Office

Additional Locations

Worker TypeEmployee

Worker Sub-TypeRegular

Time TypeFull time