General Information Req # WD00068849 Career area: Services Country/Region: Hong Kong City: Hong Kong Date: Wednesday, September 25, 2024 Working time: Full-time Additional Locations:  * Hong Kong Why Work at Lenovo

 We are Lenovo. We do what we say. We own what we do. We WOW our customers. 

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services. 

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. 

Description and Requirements

The Job

Deliver 24/7 omni-channel customer service support to end-users through phone, email, chat, and online ticketing systemPromptly diagnose and resolve common IT-related problems in a timely mannerLog and track support cases in the ticketing system, follow up on open cases until final resolutionEscalate complex issues to the appropriate IT team or subject matter expertsPerform remote diagnostics and troubleshooting to identify and resolve issuesProvide step-by-step guidance to help users resolve problems independentlyCollaborate with internal teams (e.g., Service Management, Infrastructure Support, Internal IT) to ensure seamless issue resolutionLiaise with external vendors or service providers as needed

The Person

Higher Diploma or Certificate in any disciplines are welcome to apply. Those with Computer Science, IT, Electronic/Electrical Engineering related major are a plusFresh graduate possess a positive learning attitude, and strong interest in technology are welcomeCandidates who have working experience in customer service is a plusGood presentation, communication, and interpersonal skillsGood command of written and spoken of English and Chinese, Cantonese speaking is a mustKnowledge of ITSM, Office 365, and basic network/PC troubleshooting is a plusProjectYou will be supporting on IT related project. For fresh graduates or inexperienced candidates, on-the-job training will be providedWorking HoursShift duty rotation basis (Morning, Afternoon, and Overnight shift)40 working hours per week, 5 working days per week include Saturday, Sunday and public holidayShift allowance will be provided
#LPS Additional Locations:  * Hong Kong * Hong Kong