Customer Service Officer - Perth, WA 

BGIS is currently seeking a proactive and personable Customer Service Officer to join our team in Perth, WA. Based at the reception desk, you will be the welcoming face of the company, providing top-tier service to guests and employees while supporting various administrative and workplace activities. If you're organized, detail-oriented, and thrive in a fast-paced environment, we want to hear from you!

Key Responsibilities:

Greet guests with a friendly, professional demeanour and offer beverages.\ Manage incoming calls, inquiries, and complaints with efficiency. Oversee the collection/distribution of mail. Ensure tidiness of the external facing areas. Manage access card and induction process. Ensure stock of stationery, consumables, milk, and coffee is maintained. Assist with locker requests, and ad-hoc bookings, such as meeting room, desks etc. Conduct workplace inspections as required. Collate team meeting minutes, monitor facilities inbox, and support workplace team with reporting and service provider communications. Lodge and manage work requests as needed.

Systems & Administrative Responsibilities:

Raise and close work orders, approve purchase orders, and ensure efficient processing. Maintain the internal Workplace SharePoint page (Workplace Hub) with up-to-date content. Handle workplace communications for internal stakeholders. Administer the internal workplace booking tool and ensure smooth operation of booking systems. Regularly review and update reception processes for efficiency.

What You Bring:

Exceptional communication and customer service skills. Strong organizational abilities with attention to detail. Experience in managing multiple tasks and systems. A proactive and team-oriented mindset. Familiarity with Microsoft Office Suite (Excel, Outlook, SharePoint).

What We Offer:

A dynamic, collaborative work environment. Opportunity to work with a global leader in facility management. Supportive team culture with opportunities for growth and development.

If you're ready to make a positive impact in a key front-line role, apply today and be part of a team that values your contributions!
Apply now to be the welcoming face and organizational force behind BGIS’ workplace in Perth!