Akasaka, Tokyo, Japan
4 days ago
Customer Service Operation Manger / Staff
Site Name: Japan - Tokyo - Akasaka Posted Date: Feb 26 2025 職務の目的および主な業務内容 Job Purpose & Key Responsibilities 本社卸売販売業の管理、サプライチェーンの関連部署と需要予測のブレや供給の遅延がないか確認しながら納期を守る。 3PL(物流会社)と卸との間の調整、3PLと社内担当部署と調整により、医薬品、サンプルを納期通りに配送できるようにリーダーシップを発揮する。 出荷におけるQMS及びGDPガイドライン等の要求事項を遵守する。 関連するSOP/WIの維持管理及び記載されているプロセスに責任を持つ。プロセスには緊急出荷、BCP対応を含む。 担当業務の逸脱報告や変更管理を期限内に実施する。 エキスパートとしてSAPのオペレーション及びSAPと卸との受発注システムのインターフェイスを熟知し、他部署へのコンサルティングを行いながら関連マスターの登録・修正を行う。また、何かシステムで不具合が起きた場合には解決する。 3PL及び物流に関連する購買業務及び予算管理を行う。 配送工程および課内業務において、常に改善点を見つけ出し業務効率化を図る。 新製品の発売時には現時点との相違点を洗い出し、必要であれば工程を見直し遅延なく出荷できるようにする。 ※マネージャー採用の際は、上記の他以下役割も生じる。 課の予算管理とコストセービングをリードする。 課全体のプロセスにおいて、業務最適化を常にリードする。 Peopleマネージメントとして、組織力の強化、課員の教育、能力開発を支援する。 プロジェクト、業務に対して、他部署との調整を実施し目標を達成する。 Work closely with Supply Chain teams to ensure supply on time and avoid stock out risks Provide operational leadership to ensure on-time delivery, manage any escalated issues and disputes or complaints of products (trade and samples) to customers by coordinating between 3PL and Wholesalers as well as between 3PL and the responsible internal department Ensure the adherence to QMS and GDP guidelines in shipping process Responsible for GSK SOP/WI and processes related to shipping operations including exceptional processes such as emergency shipment and BCP. Create deviation reports and perform change control for assigned tasks within the target date. Act as a SME of SAP W&D module and interface between local sales order system and SAP, consult other departments and update the SAP masters, solve any pending issues. Responsible for 3PL and other logistics related purchase orders process and budget controls Identify areas for improvement in the delivery process and within the section’s operations. Then, implement changes to ensure more efficient workflow. Assess the change impact and establish the distribution process for NPI *In addition to the above, the following roles will also apply when hiring a manager. Lead budget management and cost-saving for the section Throughout the entire process of section, always lead the optimization of operations. As a people management, manage the organization, keep motivating team members and support their development plan To achieve the goals, coordinate with other departments regarding projects and tasks. ※職務内容および勤務地の変更範囲は会社の定めるところとする。 必要な条件Basic Qualification スキル Skill 論理的思考と継続的改善が可能 問題解決能力 協調性、調整力を含む積極性のあるコミュニケーション/ファシリテーション能力 標準的なOA(MS office)とSAP操作 手順書作成、品質レポートなどの作成経験 Capable of logical thinking and continuous improvement Problem-solving skills Proactive communication/facilitation skills including cooperation and coordination Standard OA (MS Office) and SAP operation Experience in creating manuals and quality reports 経験 Experience Supply chain, Customer serviceと受注関連の業務経験 SAP userもしくはSystem関連Project管理経験 手順書作成、品質レポート作成経験 逸脱、RCA、CAPA、変更管理、査察に関わった経験 Work experience in a supply chain, customer service Experience in SAP operation or leading system project Experience in creating procedure and quality reports Experience of create document such as Deviation, RCA, CAPA, Change Control process and Audit 学位/資格/語学力 Education/certification/Language 学位:学士以上 語学力:日本語(ネイティブレベル)、英語(TOEIC 800点以上) Education: bachelor’s degree Language: Japanese (Native level), English (more than TOEIC 800) 望ましい条件 Preferred Qualification スキル Skill 医薬業界での物流関連業務、Customer service (受注関連含め)の知識 GMP,GQP,GDP関連の知識 Knowledge of logistics-related operations and customer service (including order processing) in the pharmaceutical industry. Knowledge related to GMP, GQP and GDP 経験 Experience SAP関連のSystem Project leading Leading related system project 学位/資格/語学力 Education/certification/Language ロジスティックス、薬学、化学、工学等の理系分野の学士以上 薬剤師免許 bachelor’s degree in a science field such as Logistics, Pharmacy, Chemistry and Engineering etc. license for pharmacist Why GSK? Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology). Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together. Important notice to Employment businesses/ Agencies GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.
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