Job Description

We are looking for a motivated and team focused Service Contracts Customer Service Operations Associate who will be a part of a fast paced, diverse, work environment where you take ownership of your work while collaborating closely with your team of internal and external partners!

You will support customers based in the United States and Canada while collaborating with a global internal team. This is a complex position that requires excellent math, communication, and organization skills. 

As a member of the Service Contracts Team, you take responsibility for providing an exceptional customer service experience. 

Key responsibilities include:

Take ownership to resolve issues throughout the quote to cash cycle.

Activate service contracts.

Perform systemization modifications.

Make amendments to active service contracts.

Research billing and invoice inquiries.

Grow and maintain customer relationships.

Interact with customers and coworkers via email, phone, and chat.

Adopt/apply a continuous improvement mindset by identifying improvement opportunities and driving implementation.

Qualifications

This is an hourly hybrid (work from home Mondays and Friday) position that requires flexibility in work schedule, occasional overtime and the ability to work late the last working day of each month.

Associate degree, certification or combination of education and experience

Customer service experience and a strong interest in working directly with customers is preferred

Ability to work 11:30am to 8pm (eligible for a shift differential)

Proficient in Microsoft suite to include Outlook, Excel, Word, PowerPoint

Strong math, communication and organizational skills

SAP/CRM experience preferred

Ability to maintain a positive attitude and exceed customer expectations

Capable of clearly conveying messages to diverse audiences

Able to establish and maintain strong relationships

Manage time effectively in a fast-paced environment

Strong organizational skills and detail-oriented

The ability to adapt to various customer situations and diverse personalities

Ability to address complex issues that are in the best interest of the customer and the company

Positively handle stress that is typical in a customer service environment

Additional Details

This job has a full time weekly schedule. Applications for this job will be accepted until at least November 12, 2024 or until the job is no longer posted.

The full-time equivalent pay range for this position is $22.17 - $34.65/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.

Travel Required: No

Shift: Day

Duration: No End Date

Job Function: Customer Service