Job Title:  Customer Service Operative

Location: Crewe, Cheshire

Salary: £23,850 + bonus

Working Hours: Monday to Friday, 08:30 – 17:00

 

  

Job Purpose

 

The role of Customer Service Operative is really important to us. You will be responsible for building strong relationships with our customer base and resolving any issues and queries at the earliest opportunity. This role is based in our well-appointed Telematics office in Crewe. Which is approximately 5 minutes’ walk away from rail and bus links. 

 

You’ll report into the Customer Service Supervisor on a day-to-day basis, supporting a wider team of Operations and Customer Support Advisors. We would love to welcome you to our Telematics office in Crewe, working hours of Monday-Friday 8:30am – 5:00pm.

 

Your responsibilities day to day will be…

 

Gathering accurate information on customer issues in order to identify and resolve at the earliest opportunity.Identifying and escalating opportunities to improve operational performance, and process improvement.Building strong relationships and becoming a trusted point of contact for our customers.Using our systems to log, diagnose and feedback issues.

 

What do we expect of you?

 

A flexible approach to handling customer requirements and business needs with an ability to operate at paceAbility to organise and prioritise your own workload whilst showing keen attention to detailKnowledge of Microsoft Office products.Ability to demonstrate initiative when problem solving.

 

What can you expect of us? 

• A friendly culture that mirrors our proposition to our customers. 

• A fast-growing organisation that defines itself as being agile and innovative. 

• A drive for continuous improvement, which you will be empowered to get behind from day one. 

• A commitment to building a working environment that values inclusivity, innovation, agility, and drive. 

Still curious? 

If you feel we are a good match for each other, you can apply online now!

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We do not accept speculative agency CVs. Any CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by HR.

 

N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.