Job Title: Customer Service Order Entry Specialist

Job Description

We are seeking a detail-oriented and customer-focused Order Entry Specialist to join our team. This critical role supports our Regional Sales Managers and ensures a seamless sales process from order entry to post-sales support. The ideal candidate will be highly organized, proactive, and capable of managing multiple tasks in a fast-paced environment.

ResponsibilitiesProvide comprehensive support to Regional Sales Managers, including order entry, account maintenance, order tracking, and issue resolution.Accurately enter and process sales orders and generate quotes, verifying pricing, inventory availability, and shipping details for timely and accurate order fulfillment.Respond to customer inquiries and assist with purchases, returns, RMAs, and refunds, ensuring a positive customer experience.Maintain and update customer records in the company’s CRM and other databases to ensure data accuracy and integrity.Collaborate closely with internal teams such as Sales, Operations, and Product Development to address customer needs and ensure satisfaction.Schedule and coordinate product demonstrations, training sessions, and presentations using online platforms such as Microsoft Teams.Assist in the implementation and onboarding process for products, ensuring a smooth transition for customers.Represent the company at customer meetings, trade shows, and training sessions as needed.Essential SkillsProficiency in order processing and ERP systems.Experience in order entry and customer service.Strong command of Microsoft Office applications, including Word.Account management and sales support skills.Experience in data entry and maintaining CRM databases.Additional Skills & QualificationsBachelor's degree preferred with 0-2 years of experience in an office role or customer service. Alternatively, 2+ years of experience in an office setting.Restaurant experience is a plus.Knowledge of ERP systems would be helpful but not mandatory.Strong interpersonal skills and the ability to coordinate effectively with internal teams.Pay and Benefits

The pay range for this position is $21.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Seal Beach,CA.

Application Deadline

This position is anticipated to close on Jun 19, 2025.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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