Customer Service Professional is responsible in building strong customer relationships by assisting customers with inquiries, issues, and complaints on products and services. Offers solution based on the prescribed service and operating work standard.

Customer Service Professional will directly report to Operation Supervisor or Assistant Manager It is expected for a Customer Service Professional I to deliver easier, better, and faster service to customers.

Required Qualifications:

Should have completed at least 2 years tertiary education with 1-yr contact center experience.With Basic knowledge computer skillsStrong verbal & written communication skillsStrong customer service skills (quickly and effectively solves client problems, ability to build rapport, selects language and tailors the content of speech/writing to the level and experience of audience)

Preferred Qualifications:

Strong interpersonal skills with the ability to influence, negotiate, and create win-win solutions for customer issues.Demonstrates effective problem solving and critical thinking to identify root causes and propose solutions.Understands work routines and procedures, applying knowledge across various processes and systems.Capable of interpreting customer information and acting on problem statements.Works independently with minimal supervision, using available tools to research information and communicate with other departments.

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement

Hybrid