Gurugram, Haryana
47 days ago
Customer Service Professional
"We're improving the way we live and work by intelligently connecting energy systems, buildings, and industries!!
Smart infrastructure from Siemens makes the world a more connected and caring place – where resources are valued, where impact on the world is considered, where sustainable energy is delivered optimally and efficiently. It provides the flexible infrastructure to allow society to evolve and respond to changing conditions. Technology and the ingenuity of people come together to be at one with our environments and to care for our world. We do this from the macro to the micro level, from physical products, components, and systems to connected, cloud-based digital offerings and services. Siemens offers a broad portfolio of grid control and automation; low- and medium-voltage power distribution, switching and control; and building automation, fire safety and security, HVAC control and energy solutions.

JOIN US! WE MAKE REAL WHAT MATTERS. THIS IS YOUR ROLE"

? Ensure the implementation of the organization’s policies, manuals, procedures, and instructions on all matters pertaining to servicing, processing, safety, and environmental protection.? Monthly Forecast planning of Revenue, order Intake and Cash.? Preparing Management Deck, for Business review meeting with country Business head.? Plotting yearly/ Quarterly milestone for various KPI to ensure FY target.? Periodical review of all opens service project to track their progress and profitability.? Reviewing cash collection progress with team leader on weekly basis.? Focus drive in region on Digitalization wrt digital contract, remote connectivity etc.? Reviewing team on contract renewal, spare business and retrofit job growth and achievement.? Implementing various strategy to accelerate business growth in install migration opportunity.? No agenda meeting with team member to understand their challenges and their mitigation.? Promoting customer first culture within the team, periodical customer meeting to build relationship with customer.? Project site visit to review site progress as well motivate field engineer for their good work.? Monitor discipline & individual performance of subordinates, periodically appraise their effort & potential, provide them opportunities for training & development, including on-the-job training in areas such as Software, Hardware etc.? Attending internal/ external QA & EHS quarterly audit and ensuring their compliance.? Controlling attrition rate within division, planning growth path for team.? Help team in escalation for all operational activities, like PR creation, Purchase order creation, goods delivery challenges, logistic hurdles, taxation issues etc.? Leading a team of Engineers? Ensuring the Revenue, billing and collection of teams.? Ensuring the complete execution of project on stipulated timeline.? Coordination with vendor and supplier for project execution.? Participating in monthly call with senior management. ? Ensuring technical support(L2) to team on CCTV, ACS, BMS and FAS.? Providing support in installation and commissioning in multiple service project.? Handling Team efficiently.? Co-ordination with different vendor for material procurement, bill processing.

"WE DON'T NEED SUPERHEROES, JUST SUPER MINDS!
WE’VE GOT QUITE A LOT TO OFFER. HOW ABOUT YOU?We’re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality and we welcome applications that reflect the diversity of the communities we work in across Gender, LGBTQ+, Abilities & Ethnicity. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination, and help us shape tomorrow
Find out more about Smart Infrastructure at: https://new.siemens.com/global/en/company/topic-areas/smart-infrastructure.html and about Siemens careers at: www.siemens.com/careers"
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