+ Receives inquiries from customers from various sources (phone and email), answers questions and/or resolves individual problems. + Coordinates and develops customer relationships by handling customer inquiries on such topics as My Home, invoicing, label and inspection, etc., opening new projects and supporting a smooth communication between customers and UL departments. + Collects customer product information, identifies the industry that will perform work, and communicates completion time commitments. + Prioritizes customer needs, determines any special requirements, and obtain required information and samples to open the project. + Provides support for non-technical customer requests, including questions/issues such as billing inquiries, service requests and general UL information. + Assembles all required reports and documents to be sent to the client in a complete package, measures and monitors customer satisfaction through customer satisfaction reviews, follows up on concerns, informs customer of the certification, and closes the project. + Actively participates in teams to continuously improve and drive quality into ULs service to the customer. + Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices. + Performs other duties as required. + Associate's Degree (or equivalent) and generally one year of customer service or sales experience. + Demonstrated ability to respond appropriately to customer needs. + Demonstrated ability to successfully multi-task. + Demonstrated ability to work effectively with a diverse team. A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage. UL LLC has been and will continue to be an equal opportunity employer. To assure full implementation of this equal employment policy, we will take steps to assure that: Persons are recruited, hired, assigned and promoted without regard to race, color, age, sex or gender, sexual orientation, gender identity, gender expression, transgender status, religion, creed, national origin, ethnicity, citizenship, ancestry, disability, genetic information, military or veteran status, pregnancy, marital or familial status, or any other protected category under applicable law.