Job Title:

Customer Service Professional with English and French

Job Description

Our client is a not-for-profit professional organization that serves more than three million professionals.

We are seeking for a Customer Service Professional who will be responsible for interpreting users’ issues in the most accurate way to provide the best possible solution.

So, what’s the role all about?

Handling customer inquiries via email and phone

Communicating with Project Management Professionals, members, or credential holders

Maintaining knowledge of certifications, credentials, memberships, learnings, events, audit processes etc.

Identifying and assessing customer needs to provide first time complete resolution

Ensuring that all Service level Agreements (SLAs) are met consistently

You are ideal for the role if you have:

Excellent command of English plus French both written and verbal

Great analytical and attention to detail skills

Excellent customer handling skills

Deep and firm understanding on the culture of the supported region

Previous experience in a similar role is a plus

What can you expect from us:

Fulltime role with working hours Monday – Friday from 10h - 19h

Competitive salary with monthly performance-based bonuses

Convenient office location, close to bus stations and the metro

Comprehensive initial training and onboarding (fully paid by us)

Continuous training and upskilling programs through Concentrix University

Professional Development and Career Navigation programs to map out the steps in your desired development

Health and Wellbeing initiatives

Relocation support if needed (accommodation and travel expenses)

Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events and many more!

Experience the power of a game-changing career 

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as \"Employer Brand Leader of the Year\" and \"Best Employer - Outsourcing\" year after year.

Location:

BGR Sofia - Advance Business Center

Language Requirements:

Time Type:

Full time

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