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What We'll Bring:

What You’ll Bring:
• Answers and responds to incoming calls, emails or faxes received from consumers and customers. Agents provide prompt resolution to escalated inquiries including the following: consumer disputes, fraud resolution and identity theft for (minors/adults).
• Previous experiences in call center environment, at least 6 months.
• Excellent English and Spanish verbal, written and interpersonal communication skills
• Excellent listening skills and the ability to deal with irate customers regularly
• Ability to work remotely, independently, and have a strong sense of duty.
• Demonstrate attention to detail in all work completed
• Proactively works to improve knowledge and adherence to company processes and procedures
• Adapts well to change and can adjust priorities as needed
• Displays effective time management skills
• This is a remote position for candidates in Costa Rica, which may require occasional in-person attendance at work-related events at the discretion of management.

What You'll Bring:

Impact You’ll Make: 

Answer and respond to outbound and incoming calls, emails or faxes received from consumers and customers.Provide prompt resolution to escalated inquiries including the following: consumer disputes, fraud resolution and identity theft for (minors/adults) Complete work referred from offshore vendor and ensures that all TU and FCRA guidelines, procedures and policies have been followed, as well as tracking levels of accuracy Analyze consumer contact data to determine error trends in our current practices and provide feedback to your team lead based on early recognition of potential training issues Work on special projects as assigned. Perform other related duties as assigned

Impact You'll Make:

Impact You’ll Make: 

Answer and respond to outbound and incoming calls, emails or faxes received from consumers and customers.Provide prompt resolution to escalated inquiries including the following: consumer disputes, fraud resolution and identity theft for (minors/adults) Complete work referred from offshore vendor and ensures that all TU and FCRA guidelines, procedures and policies have been followed, as well as tracking levels of accuracy Analyze consumer contact data to determine error trends in our current practices and provide feedback to your team lead based on early recognition of potential training issues Work on special projects as assigned. Perform other related duties as assigned

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Rep I, Consumer Operations Support