Job Description:
Responsible for performing customer service function by handling all travel arrangements and responding to all travel
related inquiries in order to meet customers’ needs.
Principal Accountabilities
• Performs Customer Service Functions
• Performs General Administrative Functions
Required Skills/Knowledge:
1. Ability to work 8 hours shifts, and work weekends and holidays
2. Good dependability record
3. Ability to operate interactive computer terminals and telephone equipment such as handsets and headsets
for long periods of time
4. Travel agency experience (airline reservation & ticketing) preferred
5. Excellent verbal communication skills
6. Reading comprehension skills
7. Interpersonal skills
8. Listening skills
9. Analytical skills
10. Must have a proof to work in the United States legally
Language Skills Required:
1. Japanese/English bilingual
• Japanese – Proficient
• English – Read/Write/Speak