Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints | Resolves customer inquiries and complaints fairly and effectively | Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships | Recommends and implements programs to support customer needs | Responsibilities are within the Customer Support/Operations Function as a generalist or in a combination of Disciplines General Profile Requires specialized skills or is multi-skilled developed through job-related training and considerable on-the-job experience Completes work with a limited degree of supervision Recommended Skills Functional Knowledge: Requires skilled in a range of processes, procedures and systems to carry out assigned tasks or has developed deep skills in a single area Business Expertise: Applies knowledge of how the team integrates with other teams to achieve objectives Leadership: Provides informal guidance and support to team members Problem Solving: Provides solutions to atypical problems based on proven practices or procedures Impact: Impacts the quality, timeliness and effectiveness of the team; recommends changes to improve efficiency Interpersonal Skills: Explains job specific information

Qualifications:

Analytical and can quickly learn process and product specifics as well as adapt to constant changing processes and tasksSelf-motivated with positive attitude.  Ability to follow strict guidelines and standard operating procedures a MUSTMust ability to work quickly in a fast-paced environment; work well as a team member and work well independentlyExcellent written and verbal communicationExcellent customer service skillsExcellent in multi-taskingBachelor’s degree in a customer service field or equivalent experienceAt least 1 year customer service in contact center environment or equivalent training (2 years preferred)Willing to work on business unit holidays and/or render overtime when necessaryMust be in current role for 1 yearMust not have received any Disciplinary Action within the past 12 monthsMust not be enrolled in any Performance Improvement Plan (PIP) for the last 12 monthsMust not have any Attendance and Punctuality issues in the past 12 months

LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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