Customer Service Rep Stockton
Starting $18/hr
Monday- Friday
Duties and Responsibilities:
• Communicates with customers by phone or in person.
• Accepts and enters orders from faxed or emailed documentation. • Verifies schedule to ensure all orders have been scheduled correctly. • Verifies product availability on all orders and communicates product shortages to customer. • Generates all related paperwork required for customer orders, checking order for special requests and post inventory records. • Coordinates special requests with traffic and operations, expediting order as needed. • Traces orders as required and notify customers of any activity concerning account. • Verifies orders have been posted (finalized) on a daily basis. • Maintains reported OSD claims and completes weekly OSD logs. • Addresses complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation. • Acts as liaison between operations and customer in managing account and account needs. • Prepares daily, weekly, and monthly reports for customer activities.
Requirements: • High School or GED equivalent
• EXCELLENT AND EFFECTIVE communication and time management skills. • One year experience in a warehouse, manufacturing or transportation environment • Knowledge in SAP and/or Warehouse Management System a bonus • Demonstrate a positive attitude while proactively handling client issues. • Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed. • Ability to plan and organize. • Disciplined self-starter.
Valid DL required
Computer literate
Customer service
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