Come join a team where People make the difference!  As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top talent.

PURPOSE AND SCOPE OF FUNCTION

The Customer Service Representative serves customers by providing product and service information and resolving product and service problems.

ESSENTIAL JOB DUTIES

Receive and accurately track telephone calls, emails and other communications from customers and sales staff Greet customers warmly and ascertain problem or reason for calling Place or cancel orders Resolve customer complaints via phone, email or fax. Issue credits, debits, file warranties and product defects Interaction and follow-up with multiple departments Excellent record keeping and organizational skills are required to track and maintain call information Communication between internal departments and external field sales and customers will be extensive. TEAM PLAYER!

 KNOWLEDGE, SKILLS & ABILITIES

Keyboard and PC knowledge is required Excellent record keeping and organizational skills Ability to display patience and courtesy in all customer relations Excellent communication skills, both verbal and in written Ability to think quickly and logically to ensure expedient response to customer inquiries strong organization skills Ability to enter information into multiple screens while listening to information from customers

EDUCATION, CREDENTIALS & EXPERIENCE

High School Diploma or equivalent 3-5 years of customer service experience Manufacturing environment experience a plus Call center experience a plus Bilingual a plus

WORKING ENVIRONMENT & PHYSICAL EFFORT

 Office Environment

Sitting    80%

Walking/standing  20%

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.