Customer Service Representative Duties / Essential Function: + Accurate and timely entry and processing of aftersales orders. + Address customer concerns, including order status, order changes, and initial delivery time commitments. + Resolve customer issues as a liaison between multiple departments, including sales, planning, and logistics. + Evaluate issues and order discrepancies as communicated by the customer and work on resolving them. + Provide the highest level of customer service to both external and internal customers. Basic Qualifications/Experience/Skills/Education Required: + Bachelor’s degree (Fresh graduates are welcome to apply) + Good phone, verbal, and written communication skills in the English language + Must be keen to details. + Knowledgeable with MS Office Applications (PowerPoint, Excel, Word) + Willing to work on shifting schedules, including night shift. + Demonstrate excellent workload management skills. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. #LI-WQ1 Current openings may involve access to export controlled technology and may be subject to export licensing requirements prior to employment. ATTENTION APPLICANTS WITH DISABILITIES: If you’re unable to access our on-line application due to a disability you may visit one of our locations or our Corporate Office at 600 Riverpark Drive, North Reading, MA and request a paper application form. In addition, you may also contact the HR Service Center at 978-370-3041 or contact them at HR.Service.Center@teradyne.com for additional assistance. LitePoint, a Teradyne Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.