Customer Service Rep 

BENEFITS:  Medical, Dental, Vision, 401K   

AHF Products has a job opportunity for a Customer Service Rep to be located in Crossville, TN. Exact compensation may vary based on skills, experience, and location. The Customer Service Rep is responsible for all aspects of customer assistance. This position is located in Crossville, TN Corporate Office, requiring attendance and adherence to scheduled and assigned work hours. Position is not a telecommuting position. 

JOB DUTIES:  

Handling calls regarding everything from order placement and order confirmation to material availability, product information, and requests to rush orders.

Communicating with various individuals including retailers, distributors, and freight carriers as well as internal contacts such as sales, production planning, plants, finance, and transportation to service customer orders and inquiries.

Exercise strong listening skills and decision-making capabilities to resolve customer issues resulting quickly and effectively in superior customer satisfaction.

Provide back-up support within the team or swing capacity within the Customer Service Department

JOB QUALIFICATIONS: 

Computer and Keyboarding Skills  Math Skills  Communication Skills  Ability to Lift  Team Oriented  Demonstrate professional telephone skills.  Outgoing personality willing to work with all personality types  Basic math and reading skills  Dependable (excellent attendance record)  Strong problem-solving skills  Positive attitude and strong work ethic  Strong verbal and written communication skills  Good interpersonal skills in dealing with employees, management, and customers  Ability to work in a team environment  Ability to work overtime when necessary. 

PHYSICAL DEMANDS 

Frequent bending, lifting 50 lbs., standing/walking 8+ hours a day, squatting, reaching, pushing and pulling  Frequent vision must be sufficient for inputting data into a computer. 

Frequent sitting or standing for extended periods of time

Occasional walking, stretching, bending, stooping, twisting, reaching, grasping and repetitive movements

Frequent Talk, hear, read, write, and comprehend English

Frequent Must be able to work in a non-temperature-controlled environment

MENTAL DEMANDS 

Think analytically  Make decisions  Develop options and implement solutions  Work with a team  Maintain regular and punctual attendance (consistent with ADA and/or FMLA)  Attention to detail  Communicate effectively  Multitask in a fast pace environment  Work with a Sense of Urgency 

AHF PRODUCTS: 

AHF Products provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  

AHF Products is a leading hard surface flooring manufacturer in the USA with a family of trusted brands serving the residential and commercial hardwood, tile, and vinyl flooring markets. With decades of experience in award-winning flooring design, product development, manufacturing, and service, we create quality flooring to last for generations through inspiring designs, innovation, and a deep commitment to outstanding customer service. Our residential flooring brands include Bruce®, Armstrong Flooring™, Hartco®, Robbins®, LM Flooring ®, Capella®, HomerWood®, Hearthwood®, Raintree®, Autograph®, Emily Morrow Home®, tmbr®, Crossville®, and Crossville Studios®. Our commercial brands include Bruce Contract™, Hartco Contract™, AHF Contract®, Armstrong Flooring, Parterre®, Crossville® and Crossville Studios®. Headquartered in Mountville, Pennsylvania, with manufacturing operations across the United States and in Cambodia, AHF Products employs over 3,000 dedicated team members.