Job Summary:Join MaineGeneral Health, where we're not just a healthcare system – we're a community dedicated to enhancing lives every day. If you're ready to make a meaningful impact while supporting your friends, family, and community, then we invite you to be a part of our dynamic team. Job Description: Position: Customer Service Representative - Accounts Receivable Location: Hathaway Center, Waterville Why Join Us: Are you a Finance or Health Care Revenue Cycle expert with a flair for problem-solving and excellent communication skills? MaineGeneral Health is on the lookout for its next Customer Service superstar! As a Customer Service Representative - Accounts Receivable, you'll play a crucial role in handling patient billing issues, setting up payment arrangements, providing price estimates, and ensuring an exceptional patient experience. What Sets Us Apart: + Supportive Team: Join a team that values collaboration, problem-solving, and continuous improvement. We believe in eliminating barriers and fostering staff engagement for mutual success. + Career Growth: MaineGeneral Health provides a fast-paced, structured environment where you can expand your skills and make a significant impact. We encourage professional development and offer opportunities for advancement. + Positive Work Environment: Our department leader is committed to creating a positive work atmosphere. We maintain a focus on staff engagement, ensuring a workplace where you can thrive. Responsibilities: + Manage large volumes of incoming calls with a focus on excellent customer service + Build relationships and trust with patients through open and interactive communication + Resolve patient account issues, including setting up payment plans and addressing billing/collection errors + Collaborate with internal/external resources to investigate and resolve issues + Document and note patient accounts, ensuring accuracy and completeness + Assist with account-related special projects Qualifications: + Demonstrated ability to adapt to a dynamic environment + Positive attitude and commitment to fully resolving customer issues + Background in finance or healthcare revenue cycle + Experience in a fast-paced, structured environment, handling large call volumes + Proficiency in navigating payer websites and medical billing software programs + Working knowledge of insurance programs and understanding of HIPAA guidelines + Excellent communication and analytical skills + Proficiency with Microsoft Office products, Teams, Outlook, Word, and Excel + 5+ years of extensive customer service experience strongly preferred If you're ready to embark on a rewarding journey with MaineGeneral Health, submit your resume and application today for immediate consideration. Join us in making a difference in the health and well-being of our patients, families, and communities! Scheduled Weekly Hours: 40 Scheduled Work Shift: Day (United States of America) Job Exempt: No Benefits: Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future. Physical Wellness: + We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs. + Employees have access to industry-leading leave for new parents. + A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves. Emotional Wellness: When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household. Financial Wellness: + An employee discount program is available to all employees for services provided by MaineGeneral Medical Center. + Tuition Reimbursement is available to all employees to further develop skills and career. + We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan. + Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident. + We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time. Career Mobility: Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource – they’re how we grow our business and care for our community. Equal Opportunity Employer M/F/Vet/Disability Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 . Equal Opportunity Employer M/F/Vet/Disability: In furtherance of MaineGeneral's policy regarding Equal Employment Opportunity, MaineGeneral has developed a written Affirmative Action Program which sets forth the policies, practices and procedures that MaineGeneral is committed to in order to ensure that its policy of nondiscrimination and affirmative action is accomplished. The Affirmative Action Plan for Veterans and Individuals with Disabilities is available for inspection by any employee or candidate for employment upon request, during normal business hours, in the Human Resources Department. Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 . EEO is Law (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf)