About DS Smith, North America Packaging and Paper Division, United States: DS Smith is a global leading packaging company of customer-specific packaging with emphasis on state-of-the-art packaging design and local service close to customer facilities. With a product portfolio that includes transit packaging, consumer packaging, displays and promotional packaging, customized protective packaging, and industrial packaging.

 

Essential Duties and Responsibilities:

Must comply and support all applicable GMPs, Site Security, and Food Packaging Defense requirements that are referenced in the facilities GFSI food packaging safety program. Other duties as assigned by any member of management. Review print cards for accuracy – above average math skills required. Customer Service/Sales Support – Coordinate with vendors, designers, print plate suppliers, packaging buyers, and plant personnel daily to manage new items through the system. Daily communication with customers to expedite orders, special requests, and coordinate with scheduling/production. Enter purchase orders using Kiwi system. Provide research and assistance for customers regarding invoicing issues. Direct involvement with customers and Quality Management Team regarding production issues Maintain spreadsheets to coordinate priority items with scheduling and shipping at the customer’s request. Order tooling for new and revised items to meet customer deadlines. Maintain customer inventory and coordinate with plant schedulers to meet customer warehousing needs. Work with sales staff and process requests for quotes Generate needed documents for new items and electronic files for review including print cards, item specifications, and logistics requirements. Respond to customer inquiries and provide timely resolution. Communicate with appropriate departments to secure necessary information and prompt action as needed. Enter and modify sales orders in an accurate and timely manner. Interpret and share customer feedback within the organization to continue improving performance. Utilize existing software and systems in an efficient manner. Maintain an organized, presentable work area. Vacation coverage for administrative assistant.

 

These responsibilities and duties are not intended to be all-inclusive.  Responsibilities may be added or deleted as necessary.

 

Benefits: Benefits Eligibility starts Day 1 (Medical, Dental, Vision)

Company 401k matching up to 6%- vested on day 1 of eligibility

Vacation: 2 weeks (prorated based on time of hire)/ 3 Diversity days.

 

Education/Experience:

 

High school diploma or equivalent; college degree a plus Previous experience in a manufacturing environment preferred. Proficient in Microsoft Office Suite (Word, Excel, Outlook) Ability to communicate in a professional manner, gather and organize information, and complete projects on a timely basis. 2+ years of experience in a customer service role, preferably working directly with large commercial customers, sales teams & vendors. Packaging and/or corrugated manufacturing experience desired but not required. Ability to remain calm under pressure.

 

 

 

 

Work Environment:

Regular work near moving mechanical parts. Exposure to wet and/or humid conditions and temperature variations Noise level is moderate to high. Bump caps, ear protection, eye protection, and safety shoes are required.

 

 

Physical Demands:

The physical demands described here are representatives of those that must be met by an individual to successfully perform normal job functions:

 

While performing the duties of this job, an individual is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk or hear; and taste or smell.  An individual frequently is required to stoop, kneel, crouch, or crawl.  An individual must regularly lift and/or move up to ten pounds, frequently lift and/or move up to twenty-five pounds, and occasionally lift and/or move up to fifty pounds.  Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.