**Job Summary** The Customer Service Representative I is the primary point of contact for customers, handling inquiries, providing information, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills, attention to detail, and the ability to handle a variety of customer requests in a professional and efficient manner. The Customer Service Representative I will work closely with other team members and departments to address customer needs and ensure satisfaction. **Schedule is Tuesday-Saturday 10:00am-6:30pm** **Essential Functions** + Handles customer interactions through multiple communication channels, proficiency in written and verbal communication is crucial for this role. + Serves customers by clarifying customer inquiries, determine the cause of the customer inquiry, provide best solution to resolve the customers inquiry. + Provides triage support services to perform resolution on common issues related to platforms, user apps and back-office processes. + Resolves, expedites corrective action or escalates customer inquiry to next level for resolution. + Adheres to quality measures and standards captured through quality monitoring and evaluations. + Documents timely, complete and accurate actions, including issue and resolution in systems. + Customer Service representatives work in a performance driven environment guided by specific metrics and standards used to measure productivity and quality of service + Performs other duties as assigned. + Complies with all policies and standards. **Qualifications** + H.S. Diploma or GED required + Associate Degree in customer service, business, or a related field preferred + 1-2 years of experience in customer service, retail, or a related field required **Knowledge, Skills and Abilities** + Strong verbal and written communication skills with the ability to interact professionally with customers. + Experience using customer service software, call management systems, enterprise (ERP) wide platforms, or CRM tools is a plus. + Proficient in Microsoft Office Suite (Word, Excel, Outlook), Google Suite, and customer management systems. + Ability to remain calm and professional under pressure in a fast-paced environment. + Excellent problem-solving skills and the ability to handle difficult or challenging situations. + Detail-oriented with strong organizational and multitasking abilities. INDSSESS Equal Employment Opportunity This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources.