Adecco is assisting our client in recruiting for a Customer Service Representative position in Richmond, VA. As a Customer Service Representative, you'll be an essential part of this commitment, ensuring that we meet our promises and delight customers at every step of their experience with us. **What Your Day-to-Day Will Look Like:** + Assist customers and business partners via telephone and email, providing support and resolving inquiries. + Handle customer complaints in a calm, professional manner, ensuring satisfaction. + Diagnose, assess, and resolve customer issues or concerns with efficiency and accuracy. + Monitor the progress of delivery routes, ensuring timely and accurate deliveries. + Scan haul-away pods and verify stamps to ensure proper documentation. + Process changes or cancellations to delivery orders as needed. **What You'll Need to Excel:** At a minimum, you'll need: + Proficiency with Microsoft Office programs such as MS Project, Word, Excel, and PowerPoint. It would be great if you also have: + A high school diploma or equivalent. + 1 year of related experience, preferably within a call center environment. + Strong customer service skills and the ability to resolve issues to customer satisfaction. + Solid multitasking abilities with exceptional organizational skills. + The ability to thrive under pressure while delivering solutions that exceed customer expectations. **What’s in this for you?** · Pay rate is $ 18.00/hr · Schedule is: Tues – Sat 11am-730pm · Weekly Pay – you receive a paycheck every week. · Comprehensive benefits after 40hrs – medical, dental, vision, and 401K Click on Apply Now for instant consideration for this Customer Service Representative job in Richmond, VA! **Pay Details:** $18.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance