Job Description:

Compensation Rate:

Hourly Rate: $18.50-19.50

RESPONSIBILITIES:

Resolve customer concerns or questions relating to the Scholastic Retail business line and other orders as assigned. Perform outbound calling to follow up with customers or for specialized projects.  Enter various types of data accurately and efficiently into web based applications; process orders in OTC, make clarification calls to customers and must be able to communicate clearly and professionally through multiple channels.  Record customer information in multiple systems for marketing and management teams.  Must have the ability and willingness to offer optimum customer service in all circumstances.  The role may often be challenging, so you should be able to remain calm and polite in a stressful situation.  Collaborating with the Management Team to serve the customers in the best possible way, and passing on issues to the Management Team as needed, for assistance with customer resolutions.    

Our customers in this department consist of internal and external customers, including Sales Reps, and our New York business partners.

Perform other duties as assigned

Qualifications

QUALIFICATIONS:

Previous Retail Customer Service experience a plusMust have Oracle experience  Ability to learn new skills quickly and retain information learnedExcellent data entry and phone skillsAbility to communicate effectively with customers via phone and e-mailExcellent problem solving abilitiesMust be able to multi task and utilize multiple systems at one timeMust be willing to make decisions and use judgment in resolving customer problemsAverage or above attendance and performance recordWilling to work flexible hoursDesire to be a team playerComputer skills, including Microsoft office suite a plus

Time Type:

Full time

Job Type:

Regular Seasonal

Job Family Group:

Cust Svc & Call Center

Location Region/State:

Missouri

EEO Statement:

Scholastic is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination on the basis of race, religion, color, sex, pregnancy, national origin, marital status, sexual orientation, gender identity or expression, age, non-disqualifying physical or mental disability, or status as a disabled veteran or Vietnam veteran. Those factors shall not influence the determination of qualifications for a job or other opportunity within the company. Further, all personnel actions (such as compensation, tuition aid, benefits, transfers, promotions, and dismissals, company-sponsored training, social and recreational programs) shall be administered without discrimination.

EEO is the Law Poster

EEO Scholastic Policy Statement

Pay Transparency Provision