· Work with customers via telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

· Check to ensure that appropriate changes were made to resolve customers' problems.

· Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

· Resolve customers' service or billing complaints.

· Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

· Refer unresolved customer grievances to designated departments for further investigation.

· Determine charges for services requested, collect deposits or payments, or arrange for billing.

· Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

· Refers complaints of product or service failure to appropriate departments for investigation.

· Coordinates customers' service needs with other departments as required to ensure customer service.

· May receive orders, resolve complaints about billing, and explain how to use product or service.