Job Title: Customer Service Rep (Warranty) Location: Santiago - On Site  Salary: DOP$40,000 +  up to 6k performance Incentives
Shifts:  10:00 AM - 7:00 PM / 9:00 AM -6:00 PM DSL Weekends: OFF              GENERAL DESCRIPTION OR PURPOSE OF THE JOB:   The customer service representative is responsible for handling Sales/Consumer requests and processing these into our CRM systems.  Orders are received by telephone, fax, and email. They are the customer's front-line communication and help resolve complaints/returns. Provides help and assists in all the activities related to the department.
Responsibilities:   Processing Consumer/Sales requests via email and call center Communicating with customers/sales reps-Product/program questions/Returns Training and Education- Product/Entry General Housekeeping/Filing Communication with factory/Art Dept./Order changes
Job Requirements:

Required: High School diploma  Strong work ethic, excellent typing skills, professional phone etiquette, strong effective interpersonal communications, listening skills, and attention to detail both written and verbal. Listening skills and attention to detail in both written and verbal communication is key Advance English Level Dominican ID Live in Santiago Able to work on site.   Benefits: Weekly Payment Law medical insurance and AFP Complementary Medical Insurance Life Insurance 2 way free Transportation  Internal Bank Credit in pharmacy and optic center Referral Program Growth Opportunities WFH after 3 months based on performance, equipments availability and customs permission