Job Title: Customer Service Representative

Job Description

The role of a Customer Service Representative I involves interacting with customers to provide information in response to inquiries about products and services, as well as handling and resolving complaints. This position may involve inbound, outbound, or a combination of both types of customer interactions. The representative is responsible for identifying customer issues, offering possible solutions, or providing follow-up as needed.

ResponsibilitiesResolve customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.Refer unresolved customer grievances to designated departments for further investigation.Keep records of customer interactions and transactions, recording details of inquiries, complaints, comments, and actions taken.Essential SkillsStrong verbal and written communication skills.Excellent attention to detail and customer service skills.Proficient interpersonal skills.Ability to work independently and manage one's time effectively.Ability to accurately document and record customer/client information.Previous experience with computer applications such as MS Outlook or data entry software.Additional Skills & QualificationsFamiliarity with receptionist duties and medical terminology.Experience handling phone communications.High school diploma or GED preferred.0-2 years of customer service-related experience required.Work Environment

The work environment for this role involves using computer applications, including MS Outlook and data entry software. Customer interactions may occur through inbound or outbound communication channels. The role requires maintaining detailed records of customer interactions and transactions.

Pay and Benefits

The pay range for this position is $17.00 - $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Portland,OR.

Application Deadline

This position is anticipated to close on Jun 28, 2025.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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