**About this role:** Wells Fargo is seeking to hire **Customer Service Representatives (voice support)** to be part of our WellsOne Service Delivery Operations. The role covers jobs responsible for responding to inquiries and issues from customers on a variety of complex financial products, services and/or select customer segments through a variety of channels. Answers inquiries, resolves problems, and provides a best-in-class customer experience while adhering to work guidelines, policies, and regulations. **In this role, you will:** + Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment + Interact with customer service team and perform moderately complex customer support tasks + Manage risk by following all policies and procedures and staying abreast of changes to them + Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as needed + Receive direction from customer service supervisor and escalate non-routine questions **Required Qualifications:** + 2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education **Desired Qualifications:** + Completed 2 years of college education, any course + **At least two (2) years professional experience in a BPO work environment; Customer Service handling financial program, front-office support (voice)** + **With experience working on credit card transactions, or similar** + Essential computer skills including Outlook, MS Excel, MS Word, and SharePoint + Excellent English communication skills, verbal + Must be amenable to start on January 2025 **Job Expectations:** + **Amenable to work on US or night shift, permanent** + **Amenable to work in Five NEO, BGC, Taguig City** + **Amenable to work full-time onsite** + **Amenable to work weekends, PH holidays - (2) consecutive RD during week-days** + Attention to detail and accuracy + Strong written and oral communication skills + Demonstrated organizational skills + Must be able to attend full duration of required training period + Ability to work additional hours as needed + Must work on-site at the location posted **Posting End Date:** 30 Nov 2024 **_*Job posting may come down early due to volume of applicants._** **We Value Diversity** At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. **Applicants with Disabilities** To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) . **Drug and Alcohol Policy** Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more. **Wells Fargo Recruitment and Hiring Requirements:** a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. **Req Number:** R-414126