Responding to customer inquiries regarding eligibility to receive benefits associated with their individual or company-sponsored health insurance plan. Advise customers of any out-of-pocket costs related to medical or dental office visits, prescription medications, inpatient and outpatient procedures, diagnostic imaging for treatment of injuries, medical equipment and preventive care. Understanding of payments and claims related to office and hospital visits and medical and dental procedures, and thoroughly explaining how customer benefits are applied to costs associated with these visits and procedures