Job title: Customer Service Representative – German Speakers
Work Location: Ebene Mauritius
Experience: 6 months to 1 year
Education Qualification: SC/HSC

Roles and Responsibilities:

Provide support through Voice, Chat, Email & remote assistance (universal agent) Provide WOW customer experience Research required information using available resources Manage and resolve customer complaints Provide customers with product and service information Enter new customer information into system Ability to follow processes, meet and exceed KPIs Identify and escalate priority issues Case/Ticket documentation Adhering to standard operating procedures required by the process and organization Awareness of relevant service levels

Required Skills & Desired Skills

Knowledge on storage Troubleshooting experiences and related 3rd party software and hardware Basic networking concepts Excellent verbal and written communication skills Good listening skills Problem analysis and Problem solving Customer service orientation Quick learner Follow us on LinkedIn to know about our latest job openings! Submit the form below to apply

Name(Required) Email(Required) Phone(Required)Are you fluent in speaking and writing in German Language?(Required)YesNoDo you have customer service experience working in a call centre environment?(Required)YesNoHow many years of experience do you have working as a Customer Service Representative?(Required)0-12 Monthsmore than 12+ MonthsAre you flexible working in shifts?(Required)YesNoFlexibility to work any hours between?(Required)8.00 AM – 8.00 PM EST8.00 PM – 8.00 AM ESTAre you willing to work on Holidays?(Required)YesNoCurrent Location(Required) Do you require work permit to work in the current location?(Required)YesNoAre you a temporary or permanent resident of Mauritius?(Required)TemporaryPermanentWhen are you available to join?(Required)Immediately1 month3 monthsAttach Resume(Required)Accepted file types: pdf, docx, doc, Max. file size: 10 MB.

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