Position Title: Customer Service Representative

Location: Romania

Working Hours: 8AM to 5PM EEST Monday thru Friday (5×9); may be required to work other shifts to meet customer needs

Experience 

Minimum 6 months -1 year of demonstrated customer service-oriented experience

Functional Skills 

High level Integrity, understand & abide by our business practices Willingness to learn (LOB specific product/service, policies & processes), execute and improve Ability to effectively navigate through desktop tools, applications and websites Basic Knowledge on MS Office Excellent Problem solving skills with proficiency in identifying issues by performing Root cause analysis Proficiency in keyboarding (30+wpm), Windows-based applications, internet and web browsing Ability to utilize various documentary and personnel resources to craft case-specific action plans Ability to work with a sense of urgency Ability to spot and report areas for continuous process improvement This role is temporarily remote due to COVID-19. You must be able to work assigned shifts during the center’s hours of operation: 8AM to 5PM EEST Monday thru Friday (5×9) Bachelor’s degree in Computer Engineering, Management Information Systems or equivalent degree/experience preferred.

Soft Skills:

Must possess excellent oral and written communication skills in German/French/Italian + English Ability to express precisely and with clarity Excellent listening & Probing Skills Exhibit strong interpersonal techniques – is positive, pleasant, respectful and customer focused Ability to express empathy and exhibit a desire to help others Provide case handling that is unique and based on each individual customer’s specific needs and schedule Ability to de-escalate difficult customer issues to full resolution Focus on creating a satisfying experience for the customer by using professional customer service techniques, personalizing and focusing on adding value Ability to cope with stress and to remain calm in all customer service situations – remain patient, polite and provide excellent customer service Preferred to have trouble-shooting experience with VoiP/Cloud PBX systems / cloud telephony technology Ability to handle high volume of tikets, phone calls, and chats. Being a true team player is a must. Follow us on LinkedIn to know about our latest job openings! Submit the form below to apply

Name(Required) Email(Required) Phone(Required)Apply If you are from Romania Only(Required) Yes No Attach resume(Required)Accepted file types: pdf, docx, doc, Max. file size: 10 MB.

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