JOB SUMMARY:

Coordinates with internal departments in handling customer related order follow-up and expedites.  Acts as liaison between customer, sales, manufacturing, and quality departments. Prepares quotes and returns to customer. Processes new customer orders and enters into ERP system.

Essential Duties, Responsibilities and Competencies: 

Achieves and maintains positive relationships with customers and assures customer satisfaction by resolution of customer related issues.

Receives and processes requests for expediting of orders.

Coordinates past due data between manufacturing and customers.

Reviews upcoming customer scheduled orders proactively.

Serves as liaison between customer and all internal departments to meet customer and company needs.

Prepares written communication and maintains filing system.

Prepares customer order status reports.

Prepares customer quotes.

Processes new customer orders.